Trip.com

History Of Trip.com

Trip.com originated in China, where it was founded in 1999. Originally known as Ctrip, it started as an online travel agency navigating the burgeoning internet landscape. The company expanded rapidly, becoming China’s largest travel service provider. In 2017, Ctrip rebranded to Trip.com Group to leverage its global growth and international ambitions. Its focus was on providing comprehensive travel services, positioning itself as a leader in the Asian travel market and expanding into the global arena through acquisitions and organic growth.

Product Offerings

Flight Bookings: Trip.com offers flight bookings with a comprehensive selection of airlines worldwide, ensuring customers can find the best prices and routes to their destinations.

Hotel Reservations: The platform provides access to millions of hotel rooms across the globe, accommodating various budgets and preferences, including luxury hotels, budget accommodations, and boutique stays.

Train Tickets: Trip.com also facilitates train ticket bookings, especially in regions where rail travel is prevalent, such as China and Europe.

Car Rentals: For travelers needing transportation, Trip.com offers car rental services, connecting customers with leading rental companies.

Tour Packages: Customers can explore pre-arranged tours and vacations, which include a mix of flights, hotels, and activities, allowing for a seamless travel experience.

Activities and Attractions: The website features bookings for various activities and attractions, from city tours and local experiences to theme park tickets and cultural events.

Travel Insurance: Trip.com provides travel insurance options, ensuring travelers can protect their trips against unforeseen events and emergencies.

Corporate Travel: Catering to business travelers, Trip.com offers services tailored to corporate needs, including custom itineraries and comprehensive travel management solutions.

Visa Services: The platform also assists with visa applications and documentation, simplifying the process for international travelers.

Brands

• Marriott
• Hilton
• Accor
• InterContinental Hotels Group (IHG)
• Hyatt
• Radisson
• Best Western
• Shangri-La
• Four Seasons
• Wyndham
• Jin Jiang Hotels
• OYO Rooms
• Lufthansa
• Emirates
• Qatar Airways
• Singapore Airlines
• British Airways
• Delta Air Lines
• United Airlines
• SAS
• China Eastern Airlines
• China Southern Airlines
• Air France
• KLM
• Thai Airways
• Malaysia Airlines
• Garuda Indonesia
• American Airlines
• Alaska Airlines
• ANA

Delivery Information

Since Trip.com primarily deals with travel services and bookings, it does not deliver physical products. The platform provides confirmations and necessary documentation electronically via email and accessible through their website or mobile app.

Returns Policy

Trip.com has a comprehensive returns and cancellation policy for its various services. Customers can check the specifics of their booking conditions and the possibility for refunds on the company's returns policy page.

Security & Reviews

Trip.com employs stringent security measures to protect user data and transactions, including SSL encryption and secure payment gateways. The platform has garnered positive reviews for its extensive offerings and customer service, reinforcing its reputation as a trusted online travel agency. To read more reviews and ratings about Trip.com, visit their Trustpilot page.

Competitors

• Expedia
• Booking.com
• Priceline
• Kayak
• Hotels.com
• Travelocity
• Orbitz
• Agoda
• Airbnb
• Lastminute.com